Updated November 2026
Privacy policy
We keep this simple. We collect only what we need to answer you, do the work you ask for, and send emails you signed up for. We do not sell your information.
What we collect
- What you send us: your name, email address, phone number, home address or municipality, and anything you share about your home or situation, through our forms, by email or by phone.
- Signup answers: your email address, first name if you give it, and what you tell us you are interested in.
- Project records: if you become a client, the estimates, notes, photos and invoices needed to do the work.
- Website use: Google Analytics and the Meta Pixel tell us how people use the site, such as which pages are visited and whether an enquiry was sent. Both use cookies. We do not send Meta your name, email, phone number or anything you write in a form.
How we use it
- To answer your questions and give you estimates
- To plan and complete your project, and keep the records we are required to keep
- To work with an occupational therapist or other professional when you ask us to
- To email you guides, checklists and occasional updates, only if you signed up
- To understand how the website is used, so we can improve it
- To see whether our Facebook and Instagram ads lead to enquiries, and to show our ads to people who have visited the site
We do not add people to our email list just because they sent an enquiry.
Who sees it
We do not sell or rent your information. We share it only with the people and services that help us do the work:
- Our team, and trades working on your project, who see only what they need
- Service providers that run our website, forms, email and accounting, including Netlify, Google, Meta (Facebook and Instagram), MailerLite and Zapier
- Others when you ask us to, or when the law requires it
Some of these providers may store information outside Canada, where different laws apply.
Our emails
Every email we send to our list has an unsubscribe link. You can also email hello@adaptandthrive.ca and we will take you off the list.
How long we keep it
We keep information only as long as we need it for the reasons above, or as long as the law requires for things like tax and contract records.
Your choices
You can ask to see the personal information we hold about you, correct it, or withdraw your consent to its use. Email hello@adaptandthrive.ca or call (778) 557-3444 and ask for Laura Sinclair Faunt, who is responsible for privacy at Adapt & Thrive.
To limit ads based on your visits to this website, you can change your ad preferences in your Facebook or Instagram settings, or block cookies in your browser.
If you are not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia.
Changes
If we change this policy, we will update it here and change the date at the top.